Terms and Condition
Updated 17 Sept 20268 sections3 min read
Welcome to SatFlight.com. These Terms and Conditions govern your access to and use of our website, travel booking platform, and related services, including domestic and international flight bookings, hotel reservations, and associated travel services.
By accessing SatFlight.com, making a booking, or using any of our services, you agree to be bound by these Terms and Conditions.
Eligibility to Use Our Services
By using SatFlight.com, you confirm that:
- You are legally capable of entering into a binding agreement.
- You are authorized to make bookings for yourself or other travellers.
- All information provided by you is accurate and complete.
- You will comply with all applicable laws, regulations, and travel requirements.
If you make a booking on behalf of another person, you are responsible for ensuring that the traveller is aware of and agrees to these Terms and Conditions.
Accuracy of Traveller Information
Customers are responsible for providing accurate information during the booking process, including:
- Full passenger or guest name
- Date of birth
- Gender, where required
- Passport details
- Visa details
- Contact information
- Travel dates
- Other information required by airlines, hotels, or authorities
Names should match the traveller's valid government-issued identification or passport.
SatFlight.com shall not be responsible for losses, penalties, denied boarding, cancellation, or additional charges caused by incorrect information entered by the customer.
Flight Fares and Availability
Flight fares and seat availability are provided by airlines, suppliers, GDS systems, or other inventory providers and may change without prior notice.
A displayed fare is not guaranteed until the booking is successfully confirmed and, where applicable, payment has been completed.
Flight fares may include or exclude:
- Base fare
- Airline taxes
- Airport charges
- Convenience fees
- Service fees
- Baggage charges
- Seat selection charges
- Meal charges
- Other airline or statutory charges
The final payable amount will be displayed before payment whenever possible.
Flight Booking Confirmation
A flight booking is considered confirmed only when a valid booking confirmation, PNR, or e-ticket is issued.
In certain cases:
- Payment may be successful while ticket issuance is delayed.
- A booking may remain pending due to airline or supplier system delays.
- A fare may change before final ticket issuance.
- The airline or supplier may reject a booking due to inventory changes.
If a booking cannot be confirmed after successful payment, SatFlight.com will process the matter according to the applicable refund policy.
Flight Cancellation and Changes
Flight cancellation, rescheduling, date changes, route changes, name corrections, and other modifications are subject to:
- Airline rules
- Fare conditions
- Supplier policies
- Applicable service charges
- Availability
Some tickets may be:
- Non-refundable
- Partially refundable
- Non-changeable
- Subject to cancellation penalties
SatFlight.com may charge an additional service or processing fee for cancellation or modification requests where applicable.Airline Schedule Changes and Cancellations
Airlines may change or cancel:
- Departure times
- Arrival times
- Flight numbers
- Routes
- Aircraft
- Connecting flights
- Airport terminals
Such changes are controlled by the airline.
SatFlight.com will make reasonable efforts to communicate important schedule changes when information is received from the airline or supplier, but customers are advised to independently verify flight status before travelling.
8. Check-In and Boarding
Passengers are responsible for:
- Completing web or airport check-in on time
- Reaching the airport within the required reporting time
- Carrying valid identification
- Carrying passport and visa documents for international travel
- Complying with airline baggage and boarding rules
Failure to check in or board on time may result in cancellation of the booking without refund.
9. Baggage
Baggage allowance varies by airline, route, fare type, and travel class.
Customers must verify:
- Cabin baggage allowance
- Check-in baggage allowance
- Excess baggage charges
- Restricted items
- Special baggage requirements
SatFlight.com is not responsible for baggage loss, delay, damage, or airline baggage handling issues.
Hotel Booking TermsHotel Availability and Pricing
Hotel room availability, pricing, amenities, meal plans, images, star ratings, and descriptions may be provided by hotels or third-party suppliers.
Prices may vary depending on:
- Travel dates
- Room type
- Occupancy
- Meal plan
- Taxes
- Local charges
- Seasonal demand
- Supplier conditions
A hotel booking is confirmed only when a valid confirmation or voucher is issued. Hotel Check-In Requirements
Hotels may require guests to provide:
- Valid government-issued identification
- Passpo
