Privacy Policy

At SatFlight.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website and services for flight bookings, hotel reservations, and related travel services.

By accessing or using SatFlight.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to provide travel booking and related services.

Personal Information

Depending on the service you use, this may include:

• Full name
• Email address
• Mobile number
• Billing address
• Date of birth
• Gender, where required for a booking
• Government-issued identification details where required
• Passport details for international travel
• Visa-related information where applicable
• Traveller details and preferences
• Frequent traveller information, if provided
• Emergency contact details, where required

We only request information that is reasonably necessary to complete or manage the requested travel service.

2. Booking Information

When you make a flight or hotel booking, we may process information such as:

• Origin and destination
• Travel dates
• Flight details
• Hotel details
• Check-in and check-out dates
• Number of travellers or guests
• Room preferences
• Special requests
• Booking reference numbers
• Cancellation or modification requests

Some of this information may need to be shared with airlines, hotels, travel suppliers, reservation systems, or other service providers involved in fulfilling your booking.

3. Payment Information

When you make a payment, information may be processed through authorized payment gateways, banks, card networks, or other payment service providers.

Depending on the payment method, the information processed may include:

• Payment amount
• Transaction reference
• Billing information
• Payment status
• Limited payment instrument information

SatFlight.com may not directly store complete debit card, credit card, CVV, UPI PIN, banking password, or similar sensitive authentication information when transactions are handled by third-party payment providers.

4. Information Collected Automatically

When you visit SatFlight.com, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Session information
• Website interaction and usage information

This information may be used to improve website functionality, performance, security, and user experience.

5. How We Use Your Information

We may use collected information to:

• Search and process flight bookings
• Process hotel reservations
• Confirm and manage bookings
• Issue booking confirmations, tickets, or vouchers
• Process payments and refunds
• Handle cancellations and modifications
• Provide customer support
• Send important booking and travel-related communications
• Verify transactions and prevent fraud
• Improve our website and services
• Maintain security and prevent misuse
• Comply with legal and regulatory requirements
• Maintain financial, tax, and transaction records where required

Where permitted, we may also use contact information to communicate relevant offers or promotions. Users may opt out of promotional communications where applicable.

6. Sharing Information with Travel Service Providers

To complete a booking, we may share necessary information with third parties such as:

• Airlines
• Hotels and accommodation providers
• Global Distribution Systems (GDS)
• Travel inventory providers
• Booking and reservation platforms
• Payment gateways
• Banks and financial institutions
• Insurance providers, where applicable
• Technology and hosting providers
• Customer support service providers

These third parties may process your information according to their own privacy policies and applicable laws.

7. International Data Transfers

Some airlines, hotels, technology providers, payment processors, and other travel partners may operate outside your country.

As a result, information necessary to complete an international booking may be processed or stored in another country.

Where required by applicable law, appropriate measures will be taken for such data transfers.

8. Cookies and Similar Technologies

SatFlight.com may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve website functionality
• Understand website usage
• Analyze performance
• Prevent fraud and security threats
• Support relevant marketing activities

Users can control or disable cookies through their browser settings. However, disabling certain cookies may affect some website features.

9. Third-Party Links

SatFlight.com may contain links to third-party websites, airlines, hotels, payment providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no internet-based system or electronic storage method can guarantee absolute security.

Users are also responsible for maintaining the confidentiality of their account credentials, passwords, and booking information.

11. Data Retention

We retain personal and booking information only for as long as reasonably necessary to:

• Provide requested services
• Manage bookings
• Process refunds or disputes
• Maintain financial and transaction records
• Meet legal and regulatory obligations
• Prevent fraud
• Resolve complaints

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Children's Privacy

SatFlight.com is intended for use by individuals legally capable of entering into travel transactions.

Information relating to children may be collected where necessary for a flight or hotel booking and should generally be provided by a parent, guardian, or authorized adult.

We do not knowingly collect children's personal information for unrelated purposes.

13. Your Privacy Rights

Depending on applicable law and your jurisdiction, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding the handling of personal information

Certain information may need to be retained where required for legal, tax, fraud prevention, contractual, or regulatory purposes.

14. Promotional Communications

If you choose to receive promotional communications, SatFlight.com may send information about:

• Flight offers
• Hotel deals
• Coupon codes
• Seasonal promotions
• Travel discounts
• New services

You may unsubscribe from marketing communications using the available unsubscribe option or by contacting us.

Important transactional messages related to active bookings may still be sent even after marketing preferences are changed.

15. Changes to This Privacy Policy

SatFlight.com may update this Privacy Policy from time to time due to changes in:

• Our services
• Technology
• Business operations
• Legal requirements
• Regulatory requirements

The latest version will be published on this page along with the updated effective date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details published on SatFlight.com.

Website: SatFlight.com


Your Privacy Matters

At SatFlight.com, our goal is to provide a convenient and secure experience for booking domestic and international flights and hotels while treating your personal information responsibly.

Important: Ye website-ready draft hai, lekin publish karne se pehle aapke actual company name, registered address, payment flow, cookies/analytics, third-party suppliers, data-retention practice aur applicable Indian privacy requirements ke according legal review karwana advisable hai.