Payment Policy

Updated 17 Sept 202643 sections5 min read

On this page43 sections

1. Accepted Payment Methods
2. Payment Authorization
3. Flight Booking Payments
. Hotel Booking Payments
For hotel reservations, the total payable amount may include:Room chargesTaxesService chargesResort fees, where applicableMeal plan chargesExtra guest chargesOther applicable hotel or local chargesCertain charges may be payable directly at the hotel and may not be included in the online booking amount.Customers should review the hotel fare details and booking conditions before completing payment.
5. Currency and Exchange Rates
Bookings may be displayed and charged in the applicable currency.For international bookings, currency conversion may depend on:Payment gateway ratesBank exchange ratesCard issuer chargesForeign currency conversion feesAny additional foreign exchange or bank charges imposed by the customer's bank or card issuer are the responsibility of the customer.
6. Payment Gateway Processing
Payments made on SatFlight.com may be processed through third-party payment gateways.These providers may process payment information according to their own terms and privacy policies.SatFlight.com may not directly store complete sensitive payment information such as:Full card numberCVVUPI PINNet banking passwordOne-Time Password (OTP)Customers should never share such confidential information with unauthorized persons.
7. Payment Success but Booking Failure
In certain situations, payment may be successfully debited but the booking may fail because of:Airline inventory changesHotel inventory changesFare changesSupplier system failurePayment gateway delayNetwork failureBooking session timeoutTechnical issuesIf payment is received but the booking is not confirmed, SatFlight.com will verify the transaction and initiate the applicable refund process.
8. Failed Payments
If a payment attempt fails, customers should check whether the amount has actually been debited before attempting another payment.A payment may fail because of:Insufficient balanceIncorrect payment informationBank rejectionCard restrictionsPayment gateway failureNetwork interruptionTransaction limitsAuthentication failureIf no amount has been debited, the customer may retry using the same or another available payment method.
9. Duplicate Payments
If the same booking is charged more than once due to a technical issue or repeated payment attempt, the duplicate transaction will be reviewed.Once verified, the eligible duplicate amount will be refunded according to the applicable processing timeline.Customers should contact customer support and provide:Booking referenceTransaction IDPayment amountPayment dateRelevant payment proof, if requested
10. Convenience and Service Fees
SatFlight.com may charge applicable fees such as:Convenience feePlatform feeService feePayment processing feeCancellation handling feeModification or rescheduling feeSuch fees will be displayed wherever applicable before the customer completes the transaction.Unless otherwise required by law or specifically stated, certain fees may be non-refundable.
11. Booking Confirmation
A booking is considered confirmed only when SatFlight.com issues or provides the relevant confirmation, such as:
For Flights
PNRE-ticketBooking confirmation
For Hotels
Hotel confirmation numberBooking voucherReservation confirmationCustomers should verify all booking details after confirmation is received.
12. Refunds
Refund eligibility depends on the terms of the airline, hotel, supplier, fare type, and booking conditions.Refunds may be subject to deductions such as:Airline cancellation chargesHotel cancellation chargesSupplier penaltiesNo-show chargesSatFlight.com service feesPayment processing charges, where applicableApproved refunds will generally be returned to the original payment method.
13. Refund Processing Time
Refund processing time may vary depending on:AirlineHotelSupplierPayment gatewayBankPayment methodSatFlight.com may initiate the refund after receiving confirmation or funds from the relevant travel supplier.After the refund is initiated, banks and payment providers may require additional time to credit the amount to the customer.
14. Partial Refunds
For partially used bookings, eligible refunds will depend on the applicable supplier rules.Examples may include:Partially used flight ticketsMulti-sector itinerariesPartially cancelled hotel staysMultiple passenger bookingsThe refund amount will be calculated according to the applicable fare or hotel policy.
15. Cancellations and Payment Adjustments
When a customer requests cancellation or modification, the final amount payable or refundable may include:Supplier cancellation chargesFare differenceDate-change chargesService feesTaxesOther applicable chargesAny additional payment required must be completed before the requested modification can be confirmed.
16. Promotional Coupons and Discounts
Coupon codes, discounts, and promotional offers may reduce the payable booking amount.Each offer may be subject to conditions such as:Minimum transaction valueMaximum discountEligible serviceEligible routesEligible hotelsTravel datesBooking datesPayment methodCustomer eligibilityIf a booking is cancelled, the promotional discount may not be refundable or reusable unless specifically mentioned in the offer terms.
17. Chargebacks and Payment Disputes
Customers should contact SatFlight.com customer support before raising a payment dispute or chargeback with their bank whenever possible.For payment disputes, SatFlight.com may provide relevant booking and transaction records to the payment provider, bank, or card network.Fraudulent or unjustified chargebacks may result in booking cancellation or restriction of future services.
18. Fraud Prevention
SatFlight.com reserves the right to review, hold, reject, or cancel transactions that appear suspicious or potentially fraudulent.Additional verification may be requested for certain transactions.Customers must provide accurate payment and booking information.
19. Payment Security
SatFlight.com aims to use reasonable security measures and authorized payment service providers to protect payment transactions.However, customers should also:Use secure devices and networksAvoid public computers for paymentsNever share OTPs or passwordsVerify the website before making paymentsReport suspicious transactions immediately
20. Third-Party Charges
SatFlight.com is not responsible for additional charges imposed independently by:BanksCredit card issuersPayment gatewaysForeign exchange providersTelecom providersOther third-party financial institutionsCustomers should check with their respective provider regarding such fees.
21. Changes to This Payment Policy
SatFlight.com may update this Payment Policy from time to time due to changes in:Payment methodsTravel servicesSupplier requirementsPayment gateway arrangementsBusiness processesApplicable lawsThe latest version will be published on SatFlight.com.
22. Contact Us
For payment-related questions, failed transactions, duplicate payments, or refund queries, contact:SatFlight.comWebsite

This Payment Policy explains how payments are processed for bookings made through SatFlight.com, including domestic and international flights, hotel reservations, and related travel services.

By making a payment on SatFlight.com, you agree to the terms described in this Payment Policy.

1. Accepted Payment Methods

SatFlight.com may accept payments through supported payment methods such as:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Other supported online payment methods

Available payment options may vary depending on the booking type, payment gateway, bank, or service provider.

2. Payment Authorization

When you make a booking, you authorize SatFlight.com and its authorized payment partners to process the applicable booking amount.

A booking is considered successfully paid only after payment confirmation is received from the payment gateway, bank, or financial institution.

Payment confirmation alone does not always mean that a flight ticket or hotel booking has been confirmed. Final confirmation depends on successful booking issuance by the airline, hotel, or relevant supplier.

3. Flight Booking Payments

For flight bookings, the payable amount may include:

Base fare
Airline taxes
Airport charges
Fuel surcharge, where applicable
Convenience fee
Service fee
Seat charges
Meal charges
Baggage charges
Other applicable airline or government charges

The final amount payable will generally be displayed before payment is completed.

Flight fares may change until the booking is successfully confirmed and ticketed.

. Hotel Booking Payments

For hotel reservations, the total payable amount may include:Room chargesTaxesService chargesResort fees, where applicableMeal plan chargesExtra guest chargesOther applicable hotel or local chargesCertain charges may be payable directly at the hotel and may not be included in the online booking amount.Customers should review the hotel fare details and booking conditions before completing payment.

5. Currency and Exchange Rates

Bookings may be displayed and charged in the applicable currency.For international bookings, currency conversion may depend on:Payment gateway ratesBank exchange ratesCard issuer chargesForeign currency conversion feesAny additional foreign exchange or bank charges imposed by the customer's bank or card issuer are the responsibility of the customer.

6. Payment Gateway Processing

Payments made on SatFlight.com may be processed through third-party payment gateways.These providers may process payment information according to their own terms and privacy policies.SatFlight.com may not directly store complete sensitive payment information such as:Full card numberCVVUPI PINNet banking passwordOne-Time Password (OTP)Customers should never share such confidential information with unauthorized persons.

7. Payment Success but Booking Failure

In certain situations, payment may be successfully debited but the booking may fail because of:Airline inventory changesHotel inventory changesFare changesSupplier system failurePayment gateway delayNetwork failureBooking session timeoutTechnical issuesIf payment is received but the booking is not confirmed, SatFlight.com will verify the transaction and initiate the applicable refund process.

8. Failed Payments

If a payment attempt fails, customers should check whether the amount has actually been debited before attempting another payment.A payment may fail because of:Insufficient balanceIncorrect payment informationBank rejectionCard restrictionsPayment gateway failureNetwork interruptionTransaction limitsAuthentication failureIf no amount has been debited, the customer may retry using the same or another available payment method.

9. Duplicate Payments

If the same booking is charged more than once due to a technical issue or repeated payment attempt, the duplicate transaction will be reviewed.Once verified, the eligible duplicate amount will be refunded according to the applicable processing timeline.Customers should contact customer support and provide:Booking referenceTransaction IDPayment amountPayment dateRelevant payment proof, if requested

10. Convenience and Service Fees

SatFlight.com may charge applicable fees such as:Convenience feePlatform feeService feePayment processing feeCancellation handling feeModification or rescheduling feeSuch fees will be displayed wherever applicable before the customer completes the transaction.Unless otherwise required by law or specifically stated, certain fees may be non-refundable.

11. Booking Confirmation

A booking is considered confirmed only when SatFlight.com issues or provides the relevant confirmation, such as:

For Flights

PNRE-ticketBooking confirmation

For Hotels

Hotel confirmation numberBooking voucherReservation confirmationCustomers should verify all booking details after confirmation is received.

12. Refunds

Refund eligibility depends on the terms of the airline, hotel, supplier, fare type, and booking conditions.Refunds may be subject to deductions such as:Airline cancellation chargesHotel cancellation chargesSupplier penaltiesNo-show chargesSatFlight.com service feesPayment processing charges, where applicableApproved refunds will generally be returned to the original payment method.

13. Refund Processing Time

Refund processing time may vary depending on:AirlineHotelSupplierPayment gatewayBankPayment methodSatFlight.com may initiate the refund after receiving confirmation or funds from the relevant travel supplier.After the refund is initiated, banks and payment providers may require additional time to credit the amount to the customer.

14. Partial Refunds

For partially used bookings, eligible refunds will depend on the applicable supplier rules.Examples may include:Partially used flight ticketsMulti-sector itinerariesPartially cancelled hotel staysMultiple passenger bookingsThe refund amount will be calculated according to the applicable fare or hotel policy.

15. Cancellations and Payment Adjustments

When a customer requests cancellation or modification, the final amount payable or refundable may include:Supplier cancellation chargesFare differenceDate-change chargesService feesTaxesOther applicable chargesAny additional payment required must be completed before the requested modification can be confirmed.

16. Promotional Coupons and Discounts

Coupon codes, discounts, and promotional offers may reduce the payable booking amount.Each offer may be subject to conditions such as:Minimum transaction valueMaximum discountEligible serviceEligible routesEligible hotelsTravel datesBooking datesPayment methodCustomer eligibilityIf a booking is cancelled, the promotional discount may not be refundable or reusable unless specifically mentioned in the offer terms.

17. Chargebacks and Payment Disputes

Customers should contact SatFlight.com customer support before raising a payment dispute or chargeback with their bank whenever possible.For payment disputes, SatFlight.com may provide relevant booking and transaction records to the payment provider, bank, or card network.Fraudulent or unjustified chargebacks may result in booking cancellation or restriction of future services.

18. Fraud Prevention

SatFlight.com reserves the right to review, hold, reject, or cancel transactions that appear suspicious or potentially fraudulent.Additional verification may be requested for certain transactions.Customers must provide accurate payment and booking information.

19. Payment Security

SatFlight.com aims to use reasonable security measures and authorized payment service providers to protect payment transactions.However, customers should also:Use secure devices and networksAvoid public computers for paymentsNever share OTPs or passwordsVerify the website before making paymentsReport suspicious transactions immediately

20. Third-Party Charges

SatFlight.com is not responsible for additional charges imposed independently by:BanksCredit card issuersPayment gatewaysForeign exchange providersTelecom providersOther third-party financial institutionsCustomers should check with their respective provider regarding such fees.

21. Changes to This Payment Policy

SatFlight.com may update this Payment Policy from time to time due to changes in:Payment methodsTravel servicesSupplier requirementsPayment gateway arrangementsBusiness processesApplicable lawsThe latest version will be published on SatFlight.com.